ITIL - Information Technology Infrastructure Library

Information Technology Infrastructure Library (ITIL) guidelines developed by the CCTA (now OGC) in Norwich, England, for the British Government, is a set of best practices used to deliver high quality IT services. The best practices described in ITIL represent the consensus derived from over a decade of work by thousands of IT and data processing professionals' world-wide, including hundreds of years of collective experience. Because of its depth and breadth, the ITIL has become the defacto world standard for IT best practices.

The official definition of ITIL is as follows: ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation and assessment tools. The best-practice processes promoted in ITIL both support and are supported by the British Standards Institution's Standard for IT Service Management (BS15000).

In recognition of the fact that ITIL is fast becoming the world standard for IT Service Management ITIL training workshops is a valued component of TNEC's range of training solutions.

ITIL WORKSHOPS

Project Management Training Courses

Our comprehensive Education Services contain a portfolio of workshops from beginner to advanced, including the broadest range of Project Management Certification courses available:

Professional Certification Workshops

Project Management